is an easy-to-use, client server based, call accounting software that provides advanced call tracking at an affordable price. Compatible with most phone systems, CallAnalyst integrates with a wide variety of contact management, sales automation and time billing software packages. CallAnalyst accurately tracks inbound and outbound calls, along with the date and time of the calls, and identifies incoming callers using the Caller ID service from the local phone company. It has a powerful client server oriented reporting module that lets you quickly generate detailed or summary reports, customize to generate phone billing, measure productivity, track local and long distance usage and even monitor phone abuse.

For larger installations CallAnalyst Enterprise Server (ES) is used by multi-site organizations with a high volume of daily phone calls. It supports heterogeneous environments – different switches at different offices - and supports real time consolidation of data. CallAnalyst Enterprise Server is the right solution for companies with many offices and sites. It is also recommended for single site operations with high volumes. ES allows the company to have centralized control over and comprehensive analysis of the company’s phone activities.

In March 2005, Comdial announced its strategic partnership with TriVium Systems to offer TriVium's award-winning CallAnalyst Solution Suite. CallAnalyst is the industry leading call accounting and tele-management solution for Voice Switching and VoIP platforms. It offers unique solutions for small, medium and large enterprises helping end customers quickly generate detailed or summary reports to measure productivity, manage local and long distance usage, monitor phone abuse, and perform traffic analysis or trend studies. It also enables customer billing and telecom infrastructure management with ROI calculations related to VoIP migration.